L2 Technical Support Engineer for US Process

Job Title: L2 Technical Support Engineer

Location: Remote

Job Summary:

We are looking for a highly motivated and experienced L2 Technical Support Engineer to join our team. The ideal candidate will have a strong understanding of computer systems and networks, as well as excellent problem-solving and communication skills.

Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot complex technical issues
• Escalate issues to L3 support when necessary
• Keep up-to-date on new technologies and products
• Document technical issues and solutions

Qualifications:

• 2+ years of experience in technical support
• Bachelor’s degree in a related field
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Experience with a variety of technical troubleshooting tools and resources
• Ability to work independently and as part of a team
• Ability to learn new technologies quickly
• Attention to detail

Benefits:

• Competitive salary and benefits package
• Opportunity to work with a talented team of professionals
• Chance to learn and grow in a fast-paced environment

If you are a highly motivated and experienced L2 Technical Support Engineer who is looking for a challenging and rewarding career, we encourage you to apply.

Here are some additional details that you may want to include in the job profile:

• The ideal candidate will have a strong understanding of Windows, Linux, and macOS operating systems.
• The ideal candidate will have experience with a variety of networking protocols and technologies.
• The ideal candidate will have experience with a variety of troubleshooting tools and resources.
• The ideal candidate will be able to work independently and as part of a team.
• The ideal candidate will be able to learn new technologies quickly.